This is the privacy statement of vb&t Verhuurmakelaars (hereinafter referred to as “we”). This statement sets out how we deal with the personal data of our customers, suppliers and clients. This privacy statement may be revised from time to time. The most recent version is posted on our website.
Privacy-sensitive data, i.e. personal data, is processed via the website www.vbtverhuurmakelaars.nl. We consider it very important that personal data is handled with care. We therefore process and secure personal data very carefully.
When we process data, we comply with the requirements of the General Data Protection Regulation (“GDPR”) and other applicable laws and regulations. This means that:
- We clearly statethe purpose for which we process personal data. We do this by means of this privacy statement;
- We only collect personal datarequired for legitimate purposes;
- We ask your express permission to process your personal data whenever this is required;
- We implement appropriate security measuresin order to protect your personal data and we require parties who process personal data at our request to do likewise.
- We respect your right to access, rectify or delete your personal data at your request.
We respect the privacy of our visitors and anyone else who makes use of our website and/or online services. We act as a data controller. This privacy statement sets out what personal data we collect and use and for what purposes. We advise you to read this carefully.
This privacy statement was last revised on 15-05-2018.
Use of Personal Data
Personal data is understood to mean any data which can provide information on an identifiable natural person. We process your personal data because you make use of our services. We use office automation packages for this purpose. Your data is therefore stored in the database of these packages. We have concluded processor’s agreements with the suppliers of these packages. We only retain and use the personal data which you submit to us directly within the context of the service you requested, or which is clearly submitted to us for the purpose of being processed. We use the following information for the purposes referred to in this privacy statement:
- Name and address details
- Telephone number
- Email address
- Copy of an ID
- Income data
- Statement of assets and/or liabilities
- Marital status
- Bank details
- IP address
We use this personal data to execute agreements, to improve our services and to facilitate our communication with clients.
We conclude processor’s agreements with companies that process your data at our request in order to ensure the same level of security and confidentiality for your data. We remain responsible for these processing activities. Our employees are obliged to respect the confidentiality of your personal data.
We do not process any special or sensitive personal data.
Purposes and Underlying Principles
We process your personal data for the following purposes:
- To distribute our newsletter and other publications.
- To inform you about (changes in) our services and products.
- To further develop and improve our services.
- We analyse your activities on our website in order to improve the website and to tailor our range of products and services to your preferences.
- We monitor your surfing behaviour on various websites in order to tailor our products and services to your needs.
The principles which underlie the processing of your personal data are, depending on the situation:
– Granting permission;
– Concluding and executing the contract we have with you for the provision of services;
– Representing the legitimate interests of our clients, unless these are outweighed by your interests, basic rights or fundamental freedoms;
– Fulfilling legal obligations.
In addition to the information on our website, we can inform you about our new products and services via social media.
Contact Form and Newsletter
You can submit questions via our website by filling in a contact form. The information you provide will help us to deal with your question. You decide what information to provide. We will retain the information you provide for as long as required to answer and/or deal with the question(s) you have submitted via the form or by email.
We produce a newsletter in order to inform interested persons about our products and/or services. Every newsletter contains a link where you can unsubscribe. Your email address is automatically added to the subscriber list.
We do not publish your details.
Disclosure to Third Parties
Your data will under no circumstances be shared with third parties. Our website contains social media buttons. The administrators of the sites use these to collect your personal data.
You are free to disable cookies with your browser. Please bear in mind that our website might then not function optimally.
We use Google Analytics to monitor how visitors use our service. We have concluded a processor’s agreement with Google in order to make agreements regarding the handling of our data. We do not allow Google to use the obtained Analytics data for other Google services. We have the IP addresses rendered anonymous.
We implement security measures to limit misuse of unauthorised access to personal data.
Decisions Based on Automated Processing
We do not make decisions regarding individuals based on automated processing.
Retention Periods and Location
We only retain your personal data for as long as required to achieve the purposes for which your data is collected, to represent our legitimate interests and for as long as we are legally obliged to do so (e.g. the obligation to retain payment data for 7 years for tax purposes).
If we process your personal data to answer one of your questions, we will store this data for 4 (four) weeks so that we can answer any subsequent questions or deal with any complaints.
We store your personal data on servers in the Netherlands.
We use the services of Mailchimp, with which we have concluded a processor’s agreement, to distribute newsletters. By virtue of the EU-US Privacy Shield, Mailchimp complies with the GDPR.
This privacy statement does not apply to third-party websites which are hyperlinked to our service. We cannot guarantee that these third parties handle your personal data in a reliable and secure manner. We recommend that you read the privacy statement of these websites before you make use of them.
Changes to the Privacy Statement
We reserve the right to make changes to this privacy statement. We recommend that you check this privacy statement on a regular basis so that you will be aware of these changes.
Accessing and Revising Your Data
If you have any questions regarding our privacy statement or access to and changes in (or deletion of) your personal data, you can contact us via the contact details given below.
You can submit a request to access, revise or delete this data. You can also submit a request to export the data we have your permission to use or make it known, stating reasons, that you want us to limit the processing of personal data. Your personal data can only be deleted if this data is no longer relevant.
In order to prevent misuse, we may ask you to provide sufficient proof of identity. If this concerns access to personal data which is linked to a cookie, you will need to include a copy of this cookie. You can find this cookie in your browser (go to Settings). If the data is incorrect, you can ask us to rectify or delete it.
Dutch Data Protection Authority
We will happily assist you further if you have any complaints regarding the processing of your personal data. Pursuant to the privacy laws, you also have the right to lodge a complaint against this processing of personal data with the Dutch Data Protection Authority. You can contact the Dutch Data Protection Authority by using the following link:https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
If, after reading our privacy and cookie statement, you have any questions and/or comments, you can contact our Data Protection Officer at firstname.lastname@example.org.